The come back culture : 10 business practices that create lifelong customers

Resource Information

The work The come back culture : 10 business practices that create lifelong customers represents a distinct intellectual or artistic creation found in Milton Public Library. This resource is a combination of several types including: Work, Language Material, Books.

Label

The come back culture : 10 business practices that create lifelong customers

Title remainder

10 business practices that create lifelong customers

Statement of responsibility

Jason Young and Jonathan Malm

Creator

• Young, Jason, 1978-

Contributor

• hoopla digital

Author

• Young, Jason, 1978-

Subject

• Customer relations
• Electronic books
• Relationship marketing

Language

eng

Summary

Everything equal, customers choose whether they will return based on the feeling they get, when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back-and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to - build a hospitable team - know your guest - create moments that impress - recover quickly when things go wrong - and more Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand

Cataloging source

Midwest

Dewey number

658.8/12

Index

no index present

Literary form

non fiction

Nature of contents

dictionaries

Target audience

adult