The experience, the 5 principles of Disney service and relationship excellence, Bruce Loeffler and Brian T. Church
Type
Classification
1
Contributor
2
Creator
1
Subject
4
Content
1
Label
The experience, the 5 principles of Disney service and relationship excellence, Bruce Loeffler and Brian T. Church
Language
eng
resource.accompanyingMatter
technical information on music
Form of composition
not applicable
Format of music
not applicable
Literary text for sound recordings
other
Main title
The experience
Medium
electronic resource
Responsibility statement
Bruce Loeffler and Brian T. Church
Sub title
the 5 principles of Disney service and relationship excellence
Summary
Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will learn to: Identify service problems that face every company in the marketplace. Identify the experience and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organizations level of the experience by utilizing the experience quotient and applying the I CARE principles, and
Target audience
adult
Transposition and arrangement
not applicable
Incoming Resources
- Has instance1